Showing posts with label Ask. Show all posts
Showing posts with label Ask. Show all posts

Tuesday, October 18, 2011

SUPERAntiSpyware Adds Opt-in Toolbar

Personally, I prefer not to use toolbars.  However, there are many people who like add-on toobars on their browser of choice.

Something that has been a point of contention, particularly within the security community, is the inclusion of pre-checked toolbars with security software.  This practice has resulted in discontinuing recommendations for those programs, even though the software is offered free for personal use.

SUPERAntiSpyware has apparently found it necessary to supplement the support of the free version of SUPERAntiSpyware by the inclusion of the Ask Toolbar.  The difference between the inclusion of the toolbar by SUPERAntiSpyware and other vendors is that it is opt-in rather than opt-out (pre-checked).




Nick Skrepetos*, developer of SUPERAntiSpyware, provided the statement below at Wilders Security Forums:
"It's not bundled, but rather an optional install that, if elected, enables a Professional feature - scheduled scanning at no charge. A "bundle" means it's included and installed as part of the package - we have an optional install. Nothing is disabled or features lost if the user elects not to install - it's still the great free SUPERAntiSpyware we have always produced!"

Recommendation


If SUPERAntiSpyware is your anti-malware software program of choice, consider purchasing a license for the software.  However, if your preference is to continue using the free version, the built in Windows Scheduler is an option to use in order to schedule scanning.

*SUPERAntiSpyware was acquired by Support.com in June, 2011. Press Release: Support.com Expands Software Offerings With Acquisition of SUPERAntiSpyware


Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...


Monday, June 13, 2011

Avira AntiVir Adds Ask Toolbar and Scareware PopUp

Avira AntiVir has long been a favorite provider of free antivirus protection.  The product has also received acclaims for the quality of protection.  Unfortunately, Avira has made several changes, resulting in removing the product from the "recommended list".  

  1. Avira AntiVir had replaced the Avira Personal Free edition notifier.  It is no longer suggesting upgrading to Avira premium or the security suite.  Instead, the notifier is advertising Uniblue "Registry Booster". 
  2.  Licensed users of Avira Premium are receiving e-mails advertising the same Uniblue "Registry Booster" product. 
  3.  The addition of a toolbar with the pre-checked option to include the Ask Toolbar (AntiVir WebGuard) and change the default search provider to Ask. 
Although some people have referred to Uniblue's "Registry Booster" product as a rogue, based on descriptions of how it works, the product is better described as scareware.  Scareware products are those that provide scan results that imply there are serious issues with the computer.  However, the only way to fix the issues is purchase the product.

To add to the computer owner's confusion is that Uniblue proudly displays the Microsoft Partner logo.  This gives the impression that the company has any close relationship with Microsoft.  It is important to understand that there is no vetting to become a registered Microsoft partner. All it means to be a Microsoft Partner is that the company employs the requisite number of certified professionals and has completed the registration process, nothing more. 

In my opinion, as well as that of many members of the security community, it is deplorable when a security vendor adds a pre-checked option to include an unnecessary add-on and change the user's preferences.  A responsible security vendor should provide a clean installer, focusing on improving the product, fixing any bugs and continuing to improve the product. 

If you are using Avira AntiVir antivirus software, I encourage you to read the articles listed in the references section below and decide for yourself if this is a product you wish to continue using. 

There are still two recommended antivirus software programs that are free for personal use, avast! 6 Home Edition and Microsoft Security Essentials. My favorite licensed antivirus choice is ESET.

References




Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...


Friday, July 03, 2009

Parents Beware of Comodo Firewall

Oh yes, Comodo promised to remove the Ask Toolbar and they did. In its place is another IAC product, the HopSurf Toolbar -- also a pre-checked installation. Not only is the toolbar pre-checked, as reported by Consumer Security MVP, Donna Buenaventura, there is no EULA (End User License Agrement) included with the installer.

Donna kindly provided links to the on-line EULA for the HopSurf Toolbar at both Comodo and HopSurf. Reading the EULA, I cannot help but be concerned regarding what sort of material is provided by HopSurf that results in the inclusion of the following:

"1.5.The Toolbar and the Services are not intended for use by or availability to persons under the age of 18.IF YOU ARE UNDER 18 YEARS OF AGE, YOU MAY NOT DOWNLOAD, INSTALL OR USE THE TOOLBAR AND YOU MAY NOT ACCESS THE SERVICES."

Based on the above, as well as the sneaky inclusion of the pre-checked toolbar and missing EULA in the installer, I strongly advise caution, particularly to parents who have young children using the family computer.

As Donna said:
"So Comodo’s promise to remove SafeSurf Toolbar happened but not to finish their agreement with A$k/IAC. Instead, the new version of Comodo is now bundled with HopSurf Toolbar which is IAC/Ask.com too. The installer become worst because there’s no EULA presented in addition to known method of misleading people by offering unnecessary third party service/component in a SECURITY software. Note that it is a security software that should offer clean installer no?"
So much for improvements.

See Donna's complete post in Comodo removed Ask/IAC SafeSurf Toolbar by replacing it with HopSurf/IAC/Ask Toolbar and the accompanying screen shots at CoU.

The following firewall programs are free for personal use and do not include a toolbar.




Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Monday, May 18, 2009

Online-Armor Goes to the Top of the List

When recommending a free-for-personal-use software firewall in the forums, the list I previously provided was in alphabetical order. As of today, that list has been changed to place Online-Armor at the very top of the list. Why? It is simple. Mike Nash got my attention when he chose ethics over dollars.

If you are looking for a full-featured subscription firewall, I highly recommend Online-Armor (Product Features). As Bill Pytlovany asked: Would you like Toolbar with your Software Order? The answer is a resounding No! Support vendors like Mike Nash and Bill Pytlovany who choose ethics over dollars.
Note: Although since updated and better than ever, Scot Finnie named Online Armor 2.1 as the Best Firewall Software of 2008. Online-Armor has been reported as working well on Windows 7 RC.
I encourage Security Garden readers to read for yourself why Mike made the decision to forgo tens of thousands of dollars per month by declining the Ask toolbar. As you are reading Mike's article, pay particular attention to the key points that Mike observed kept getting repeated when considering the toolbar. They are some of the reasons why vendors that bundle the bar are out of favor:
  • Users do not expect a security tool to install unneeded items, even if that security tool is free.
  • Default opt-in is the only way people will install due to inattention, accident or trickery of wording.
  • Default opt-in is wrong.
  • Users place a lot of trust in security vendors. They are trusted to do the right thing. Do not abuse that trust.
  • Is it ethical to ask your users to install a product you would not install and use yourself?
Read for yourself why Online-Armor made it to the top of the recommended list: Ask Toolbar in Online Armor Free? Nearly...


Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Thursday, May 14, 2009

Foxit Reader Goes from Bad to Worse

Several months ago, I reported that people looking to Foxit Reader as a substitute to Adobe Reader had discovered the Ask Toolbar included as a pre-checked, opt-out option.

As illustrated by Paperghost in Why I Flushed Foxit, it appears that by the time the option is presented to accept or decline the Ask toolbar, it has already been installed!

If you are looking for an alternative to Adobe Reader, I suggest one of the open source programs available from http://pdfreaders.org/. In the event you are still using Adobe Reader, be sure to get the latest update.




Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Thursday, April 30, 2009

LandzDown Forum Stops Updates for Security Products with IAC/Ask

Update information for security software products including/bundling and/or having default (pre-checked) opt-out installation of the Ask Toolbar and Search Assistant is discontinued at LandzDown Forum.

1. BitDefender
2. Comodo Firewall Pro
3. StopZilla
4. Symantec
5. Webroot
6. ZoneAlarm (Check Point)

Further information on products including the "pay-per-install" IAC product is available at Calendar of Updates, Products with Ask Toolbar.

For background information about IAC/Ask practices, see the topics below.


LandzDown Forum Members' attention is also directed to Calendar Of Updates Installers Hall of Shame which include toolbars and other potentially unwanted add-ons. Please be alert to the installation process any time you are installing a new software.

Announcement: Security Products Including IAC/Ask






Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Tuesday, April 28, 2009

BitDefender Joins the Dark Side

To quote my friend and one of the most ethical people I know, Bill Pytlovany, the developer of WinPatrol:
BitDefender has joined the dark side. By end of year, @WinPatrol may be alone in not having an Ask Toolbar. http://bit.ly/NcP3C
The link from the Twitter quote leads to a thread at Wilders Security where member EsoxLucius confirms with a screen capture the inclusion of Ask in the BitDefender product:
- This is not a masked ask toolbar, it is a BitDefender toolbar with and added search box (in this case ask)

- No search, browsing habits, browsing history is captured and sent anywhere.

- The ask.com search box is mentioned in the first step of the installation.

- The choice regarding what toolbar to use is not mine to make and I can't really say why IAC.
As a result of the inclusion of the Ask search engine in the BitDefender Anti-Phising product, Calendar of Updates (CoU) has discontinued providing update information on BitDefender. (See the CoU list of products with the Ask Toolbar.)

Granted, it is stated in the installation of the BitDefender Anti-Phishing toolbar that Ask is included. The problem is how many people read beyond seeing the buttons to click Next > Next > Finish?

Based on the history of IAC/Ask, one can only guess that BitDefender also succumbed to the pay-per-install offer by IAC. The popular browsers (IE 7, IE 8, Firefox, Opera and Safari) all include anti-phishing. A separate anti-phishing toolbar certainly appears redundant to me, particularly one that forces the use of a pay-per install search engine.




Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Sunday, April 26, 2009

Comodo Software Removed from Softpedia

Softpedia has long followed a strict code of ethics, defining adware as a software that falls into at least one of the following categories:
(1) Displays ad banners or other types of advertising material during its runtime
(2) Attempts to change the homepage for web browsers installed on the system
(3) Attempts to change the default search engine for web browsers installed on the system
(4) Offers to download or install software or components (such as browser toolbars) that the program does not require to fully function
(5) At program startup/shutdown , opens web pages featuring advertising or similar income generating content
(6) Creates desktop or start menu shortcuts for items unrelated to the program's functionality

Softpedia reports that Comodo Internet Security strikes out on numbers 2, 3 and 4. Number 4, is the reason I stopped recommending Comodo firewall a year ago when the Comodo SafeSurf toolbar included the Ask Toolbar. Stefan Fintea, the Softpedia Software News Editor, explains:
"Aside from the fact that SafeSurf is a component that the program (CIS) does not require to fully function, therefore it alone would be a good reason to mark CIS as adware, this utility also installs Ask Toolbar without asking for the user’s permission. This type of behavior is clearly not the one described in the Comodo email and could be easily classified as spyware (since adware would imply prior user consent)."
For background on Ask toolbar issues see Edelman on 'Deceptive Door Openers' and Ask toolbars.

Via BillP

References



Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Saturday, March 21, 2009

Symantec Ask/IAC "Safe Search" Update

After reading the Safe Search update by Rowan Trollope, Symantec Senior Vice President, and the eloquent response by Don Hanson my response to Safe Search update, I was prepared to write an explanation about why I still cannot recommend Symantec products. However, I could not have explained it half as well as my friend Donna Buenaventura did in the discussion thread at Calendar Of Updates.

You too will have a better understanding of why I feel as I do about Symantec products after reading the references. There are other excellent vendors who do not need to resort to relationships with third-parties in order to sell their product. I encourage Symantec customers to consider a different vendor for their security software. In fact, Avira has launched its new Version. See http://www.avira.com/en/promotion/new_av9.html for information.

I suggest you start with the first article and follow through the list, being absolutely certain not to miss Donna's posts.


References:
  1. Rowan Trollope: Safe Search update
  2. Don Hanson: my response to Safe Search update
  3. Calendar of Updates: Safe Search update


Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Thursday, March 12, 2009

Webroot Returns to Unfavorable Status

The Webroot reprieve was short-lived. The pre-checked Ask Toolbar was returned to their installer in Spy Sweeper v6.1.0 (Build 107). Apparently, the newly discovered ethics of Webroot Software, Inc. were either short-lived or omission of the pre-checked toolbar was in error.

My suggestion to Webroot software users:

It is time to find a software vendor that is not double-dipping. Why are you paying an annual fee of $29.95 when other, more effective, software vendors have a successful program without similar pay-per-install add-ons?

References:
  1. Webroot adds Ask Toolbar again!
  2. IAC/Ask Topics



Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Sunday, March 01, 2009

Webroot Spy Sweeper Reprieve!

It took almost a year and a half for the reprieve, but I am very pleased to learn that Webroot has finally removed the Ask Toolbar and Search Assistant from their Spy Sweeper antispyware software product!

Webroot Spy Sweeper is a subscription only software, which made it particularly disconcerting. Paying customers were presented with the ASK Toolbar and Search Assistant, resulting in Webroot receiving monies from IAC on a pay-per-install basis. Yet, other vendors provide antispyware software free for personal use without similar add-ons.

Thank you, Webroot.


References:





Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Tuesday, February 24, 2009

Beware Foxit Reader Includes AskToolbar!

Many people have switched to the Foxit Reader as a substitute to Adobe Reader. With the publicity over the current Adobe Reader vulnerability, I expect even more people are looking for a substitute.

Unfortunately, I learned from a comment posted by "The Dean" at Bits from Bill that the recent update to the popular substitute, Foxit (no connection to the Mozilla Firefox browser), now includes the Ask Toolbar, disguised as the "Foxit Toolbar".

Update 25Feb09:

In a discussion at WinVistaClub Forum, my friend Seti shared his recent experience with Foxit and gave me permission to reproduce his comments here:
"There was the tool bar, and when you unchecked the tick box you get the following message: by not installing the this toolbar the following items will not be available for free use:typewriter tools and text converter. So a condition of installing the tool bar you get these things, otherwise you don't. So it is not complete! So I went ahead and then I looked at my desk top and there was a short cut to ebay! This was not mentioned at any stage that it would be placed there! I quickly removed the whole thing and then checked in my registry and it was still showing there so I deleted that as well. Conclusion: It does have the toolbar included and there is an unexpected short cut as well. As far as I am concerned it can foxit off, because I wont be using it"
Friends and regular Security Garden readers know how I feel about pre-checked, opt-out add-ons. In this case, I understand that even unchecking the toolbar addition does not prevent the installation. Apparently the $1/install has resulted in enticing the Foxit software developers to resort to this measure.

WinPatrol to the rescue again.


IAC/Ask References:






Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Monday, February 09, 2009

Symantec, What are you doing?

The Good:

For some time, Symantec's anti-virus product had a reputation for being bloated. Then along came the Norton Internet Security 2009 package and with it rave reviews. The improvements included a leaner footprint, improved speed, white listing and other technologies to mark clean files as trusted, as well as continued free technical support.

AV-Comparatives.org reported the product achieving ADVANCED+ in detection tests and proactive ADVANCED due to improved heuristics. The biggest improvement noted by AV-Comparatives.org was the impact on system resources, with the new version running light on the system and no major impact on performance.

The Bad:

Could it be that that Symantec was not able to build sales on the favorable press results and bundling with Hewlett Packard and Dell computers? Instead, Symantec announced a partnership with IAC/Ask:

"Oakland, CA and Cupertino, CA – Feb. 03, 2009 – Leading search engine Ask.com, an operating business of IAC (Nasdaq: IACI) with 76 million monthly unique users, and Symantec Corp. (Nasdaq: SYMC), whose Norton brand is the world’s security market share leader for consumer software and services, today announced a multi-year, strategic partnership to deliver the best answers and even safer search results on the Web."

The Ugly:

If you can get past the Symantec self-promotion in the above quote, I suggest that you read Ben Edelman's report in Current Practices of IAC/Ask Toolbars and learn more than you ask for:

"As the fifth-biggest search engine, Ask faces a clear problem: How to get users to leave their favored search engines, to conduct their searches at Ask instead? One Ask strategy is to buys ads on TV and in other media, claiming to offer a better product. But Ask also drives traffic to its search engine by enticing users to install its toolbars. This article looks at Ask's current and recent toolbar practices, including:

  • Promoting its toolbars on sites targeted to kids. Details.
  • Promoting its toolbars through ads that appear to be part of other companies' sites. Details.
  • Promoting its toolbars through other companies' spyware. Details.
  • Installing without any disclosure whatsoever and without any consent whatsoever. Details.
  • Soliciting installations via "deceptive door openers" that do not accurately describe the offer; failing to affirmatively show a license agreement; linking to a EULA via an off-screen link. Details.
  • Making confusing changes to users' browsers -- increasing Ask's revenues while taking users to pages they didn't intend to visit. Details.

Throughout, I compare these practices to the statements of Ask's staff, and I compare these practices with applicable legal and ethical duties."

Understand that IAC pays vendors per install of their product. Thus, the pre-checked option to include the toobar in products such as Check Point's ZoneAlarm Firewall, Webroot, Comodo Firewall, and StopZilla has resulted in their inclusion in the Calendar of Updates (CoU) Installers Hall of Shame.

Tell me, are you ready to pay $39.99 (U.S.) for Norton Antivirus 2009 and get the "bonus" IAC software included?

IAC/Ask References:
Hat Tip: Donna's Security Flash



Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Saturday, May 31, 2008

Bad Advice from Comodo and Loss of Trust

How does a security vendor lose trust? It likely begins when the company CEO becomes overly defensive and posts rants such the one at the end of this post:
"You know what pisses me off the most: Its ill-informing, mis-informing doing a disservice to users, because of our own agendas!!!! I have no problem with people liking or disliking what we have, we respect opinions, however people in the position to make a difference, abusing the trust that users have bestowed upon them by ill-informing is just plain wrong!!!"
Please pay particular attention to the words in bold in the above quotation while you consider the explanation on the Comodo website for providing a free firewall:
"You must be wondering - how can we stay in business by giving away high quality solutions that all other software vendors sell. Simply, Comodo's main revenue comes from authenticating web business with SSL certificates (e.g. we put the padlock on websites)."
Apparently that source of revenue must not be as lucrative as one might expect since Comodo has found it necessary to add to their revenue base by including the IAC/Ask Toolbar to the most recent version of the firewall.

Circling back to the subject of a vendor losing trust and considering the above text in bold, it seems that Comodo is indeed abusing trust when, in defense of including a toolbar provided by a known adware vendor, they are suggesting that users turn off their antivirus software!
NOTE: This "Toolbar" is being detected by various Anti-virus software as Adware/Malware *THIS IS A FALSE POSTIVE!!!*, There is NO Adware, Spyware etc in this Toolbar WHAT SO EVER. If you are having problems installing the Toolbar, turn off your AV if this is the case.
Edit Note, 04June08:
Comodo Support Forum Moderator deleted the above quote from the linked topic. See the comments for the evolution of this change. Interestingly, as of the last check of Comodo BOClean, Anti-Malware Version 4.26 continues to include both AskJeeves Toolbar and MySearch in the list of Current Covered Malware.
Indeed, Comodo is ill-forming, mis-informing and providing a major disservice to users. As illustrated at Calendar of Updates, when the Comodo toolbar was installed and the toolbar .dll scanned at virustotal and virusscan.jotti, the following were the results:
ASKSBAR.DLL
MD5...: ccc67b6b51bf3b004c6186c2da2faa2e

A-Squared Found Adware.Win32.MySearch.i
ArcaVir Found Adware.Mysearch.I
CAT-QuickHeal 9.50 2008.05.29 AdWare.MySearch.i (Not a Virus)
ClamAV 0.92.1 2008.05.29 Adware.Mysearch-1
Fortinet 3.14.0.0 2008.05.29 Adware/MySearch
Panda 9.0.0.4 2008.05.29 Suspicious file
Sunbelt 3.0.1139.1 2008.05.29 AdWare.Win32.MySearch.i
VBA32 3.12.6.6 2008.05.29 AdWare.Win32.MySearch.i

Everyone must decide for themselves. Personally, any vendor that not only condones but also recommends turning off users' antivirus software and intentionally includes known adware in their software is not one that I trust. As a result, I annotated the Comodo listing in Vista Compatible Firewalls as not recommended.

The full text of Comodo's ill-informing advice which is not only doing a disservice to users, but is also an abuse of trust has been preserved at Info: COMODO SafeSurf Toolbar.

Related Post: Comodo Disappointment

Update 01June08: via Donna at CoU, note that as of the time I checked, even Comodo's BOClean version 4.26 product detects Ask. Preserved at Comodo BOClean Detection of Ask.



Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Monday, May 26, 2008

Comodo Disappointment

Well known Calendar of Updates has added yet another vendor to the list of discontinued updates. Comodo has joined the company of Zone Labs and Webroot of including the Ask Toolbar pre-checked for installation with Comodo Firewall 3.0.23.364. Comodo's installation of the Ask Toolbar is under the guise of the Comodo SafeSurf toolbar.

If you are updating Comodo, you will not see the option to install the toolbar. However with a full install or reinstall, it is necessary to UNcheck BOTH the Toolbar and Home page.

Seeing as how I updated the Vista Compatible Firewalls listing today, I will add a warning about the toolbar to the entry.

Update: Bad Advice from Comodo and Loss of Trust

CoU:
Edit Note: Due to the loss of the original documents at CoU, refer to the newly-linked Installer's Hall of Shame for products that include dodgy installers.

Background:





Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Saturday, May 24, 2008

Trillian Multiple Vulnerabilities

Since I have friends and family who use the different IM clients and I also use IRC, Trillian is the perfect alternative for me rather than having multiple clients running. However, I discovered today that Securia reported several highly critical vulnerabilities in Trillian, popular instant messaging client.

As you will note when reading the report at Certified Bug:
Your Trillian client may not inform you of the updates. I used the drop down menu, “Check for updates” and was informed no updates were available.
Unlike Certified Bug, when I clicked Help > Check for updates . . . I was offered the update for Trillian. However, if the update was not offered and you download the latest version, it is very important that you pay close attention during the installation. Otherwise, you may be in for a couple of unwanted extras.

See the full report at Certified Bug.




Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Tuesday, January 22, 2008

Ask.com's Privacy Tool Tracks Users

With all the latest hype about the Ask Toolbar in the security community (see Related Posts below), Security Garden readers will not be surprised to learn that a coalition of privacy groups filed a complaint with the FTC (Federal Trade Commission) 19 January 2008 against Ask.com. The complaint alleges that the Ask.com search engine history anonymization tool (AskEraser) could actually be used to track people rather than providing anonymity and protecting their privacy.

So, what in layman's terms is the complaint about? One might simply say cookies, but that would be a gross oversimplification. To begin with, not all cookies are bad (See Tea and Tracking Cookies). The problems are in the procedures and methods used by Ask.com's toolbar mechanism. Here are just a couple of examples copied from the Complaint (click the images to see a larger version):
Not that I have anything to hide, however, a "Persistent Identifier" that allows any government agency to track and monitor . . .
No regulation of the data collected . . .
Interesting. . .


From epic.com:

"Consumer Privacy Coalition Files FTC Complaint Against Ask.com
EPIC and five other groups filed a complaint (pdf) with the Federal Trade Commission alleging that Ask.com is engaging in unfair and deceptive trade practices with the representations concerning AskEraser, a search service that purports to protect privacy. Among the critical points highlighted by the consumer privacy coalition: (1) users must accept an AskEraser cookie and disable a genuine privacy feature in browsers that block cookies; (2) the AskEraser cookie is a unique persistent identifier that makes it easy for Ask.com, its business partners, and the government to track the activities of AskEraser users; and (3) Ask.com will disable the search delete feature -- the central purpose of the Ask Eraser service -- without notice to the user. The complaint follows a December letter (pdf) to Ask.com describing these security and privacy problems. (Jan. 19)"

Now, you tell me. Do you want to use a software that includes the Ask Toolbar, regardless of any changes purportedly made to the software? Not me. I'll stick with the tried and true, safe, honorable and ethical.

Related Posts:

References:



Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Lavasoft Responds to Toolbar Inquiry

Posted by CalamityJane, a respected member of the security community and Microsoft MVP.


LS CalamityJane
post Yesterday, 06:37 PM
Post #2


Advanced Member
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Group: Administrators
Posts: 6,976
Joined: 19-April 06
From: Central Florida, USA
Member No.: 65



This topic was held temporarily offline until the Office in Sweden was open today so that it could be confirmed or not as I had no information on this and the blog post you linked does not give any indication of whether this is rumor or not. So, having confirmed, can now bring this topic back online so our home office can respond.

Michael Helander asked me to post this for you, Winchester

From:
Michael Helander
Vice President Marketing

QUOTE
Hello all –

It seems as though I only jump into the forums these days when there is some hot topic that needs a quick reply before it spirals out of control with rumors and mis-information. I’ll have to change that! I rather love a good discussion.

On the topic of toolbars:

Toolbars have become such a sensitive issue in our business, particularly because several companies have chosen to distribute them without any restrictions, or without challenging the existing system to result in social change. But for us here at Lavasoft, toolbar issues are no worse than most of the other issues that we deal with – so we don’t consider it a forbidden topic at all.

The fact that we have talked with Ask regarding toolbars is nothing that we feel the need to hide. One would be hard-pressed to find a company these days that has not been approached by Ask (or Yahoo, Google, or a plethora of other search engines) to distribute their toolbar. So, even those that are saying “shame on you” to anyone that is distributing the toolbar have most likely been approached and talked to Ask as well.

Why are we different? We are actually engaged in extensive and in-depth discussions with Ask directly. Instead of just saying ‘no’ and then pointing a damning finger at everyone else who chooses to distribute a toolbar, we choose the uncommon path of trying to make a real difference in the industry. We’re involved in an analysis of their toolbar, based on Lavasoft’s detection criteria (which set the standard for this entire industry of anti-spyware detection, I might add), that could actually result in a clean toolbar. We are working with Ask the same way that we would work with any other company that approaches us with an application that could be considered questionable. We analyze the application. We have consistent and ongoing talks with them about what changes are necessary in order to have a clean application. They decide whether they can or cannot make those changes. If they can make the required changes, then we have done our job to create social change in our industry. And I assure you it is no easy task to meet the criteria from our research lab! If they cannot make the required changes, then we still feel very confident that we have given them all of the knowledge necessary to provide an application that Lavasoft believes is acceptable for consumer privacy and security.

Many people say that Ask has a bad reputation. So what? Does that mean that we should turn a blind eye to our core corporate ethics of creating change in our industry? Yes, we work with those that everyone else likes to call “the bad guys”. We think that is pretty cool. It creates an opportunity to really make a difference.

And another thing about toolbars…the cynics say that it is just about the money…making a quick buck (yes, search engine companies pay their toolbar partners – that’s business folks). But really, think about it. If Lavasoft were just out to make a quick buck, wouldn’t we just develop software and send it out to you, year after year? Instead, we spend exhaustive hours and energy actually trying to get “the bad guys” to create their applications without compromising computer users (yourself included). When you buy Ad-Aware, or even take the freeware version, you are a part of the process of creating real change in this industry. The option? There are plenty of other companies out there that are extremely good at marketing the newest bells and whistles on their products – and are busy pointing fingers at all of the bad things being done by everyone else. That’s not interesting for Lavasoft employees. We’re here for the real change. We’re in it for the long haul.

So to answer your original question, winchester73, “Is the AskToolbar coming?” It’s not out of the question. If we can find a way to create change in the toolbar arena, we will certainly find a way to get it into the hands and onto the computers of consumers who want a clean toolbar. Of course it would be prominently disclosed. Of course it would be opt-in only. Of course we take things like that into consideration.

So, for all the naysayers out there that that say Lavasoft is only about the money…they’re way off base. They just have no idea of how much effort we put in to make real industry change…on their behalf. So for that, we forgive them.

For those of you who are open enough to understand what it takes to fight malware AND create social change at the same time, we thank you, and hope you are in it with us for the long haul.

Cheers –

Michael



On a highly personal note, it is important to me to include here that I have the utmost respect for CalamityJane. She has helped countless thousands of people remove malware from their computer and continues in that tireless effort day after day. Beyond what she does as a paid consultant for Lavasoft, Janie continues volunteering many hours of her personal time helping at many other sites.

That said, with regard to Lavasoft, it appears that times have changed at Lavasoft and their employees actually get the weekend off now. Yes, it took a while for the damage-control article to be written, but rest assured, thorough research was conducted:

magnify this user Magnify User (Security Garden) 22nd January 2008 08:26:44 AM




VISITOR ANALYSIS
Referring Link No referring link
Host Name aker.lavasoft.com
IP Address 213.115.201.4 [Label IP Address]
Country Sweden
Region -
City -
ISP Bb-cust-lavasoft
Returning Visits 0
Visit Length Multiple visits spread over more than one day
VISITOR SYSTEM SPECS
Browser Firefox 2.0
Operating System WinXP
Resolution 1024x768
Javascript Enabled

Navigation Path

Date Time WebPage
21st January 200802:06:01 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html#links
21st January 200802:10:07 AMsecuritygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200802:11:07 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200802:12:16 AMsecuritygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
securitygarden.blogspot.com/2008/01/secunia-security-advisory-ask-toolbar.html
21st January 200802:29:11 AMNo referring link
securitygarden.blogspot.com/
21st January 200802:29:29 AMsecuritygarden.blogspot.com/
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200802:30:06 AMsecuritygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
21st January 200803:10:08 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200803:18:56 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
21st January 200803:46:47 AMsecuritygarden.blogspot.com/
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200803:47:35 AMsecuritygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
21st January 200803:51:40 AMsecuritygarden.blogspot.com/
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200803:52:28 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
21st January 200803:52:31 AMsecuritygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200805:11:01 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html#links
21st January 200805:13:02 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html#links
21st January 200805:13:42 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200807:20:43 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html#links
21st January 200807:20:55 AMsecuritygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200808:08:28 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html#links
21st January 200808:08:38 AMsecuritygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200810:12:55 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html#links
21st January 200810:12:55 AMsecuritygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200810:20:09 AMblog.assarbad.net/
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
22nd January 200803:18:38 AMsecuritygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
securitygarden.blogspot.com/2008/01/secunia-security-advisory-ask-toolbar.html
22nd January 200803:26:50 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
22nd January 200803:27:09 AMsecuritygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200803:34:34 AMblog.assarbad.net/
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200803:45:41 AMblog.assarbad.net/20080118/from-corrine-lavasoft-turning-to-the-dark-side/
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200807:22:24 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
22nd January 200808:22:07 AMblog.assarbad.net/
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200809:04:36 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200809:04:48 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
22nd January 200809:05:38 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200809:06:03 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200809:06:15 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200809:06:36 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200809:06:38 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200809:07:08 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
22nd January 200809:07:48 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
22nd January 200809:08:00 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
22nd January 200809:09:10 AMsecuritygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200809:09:20 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
22nd January 200809:11:34 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
22nd January 200809:30:08 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
22nd January 200810:36:15 AMNo referring link
securitygarden.blogspot.com/
22nd January 200810:36:36 AMsecuritygarden.blogspot.com/
securitygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
22nd January 200810:37:12 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
22nd January 200810:39:30 AMsecuritygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200811:20:57 AMblog.assarbad.net/
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200811:21:55 AMblog.assarbad.net/
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200811:22:04 AMsecuritygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html

It is quite amazing that this rather unknown blog has garnered so much attention from Lavasoft.

Related Posts:

(Edit Note: Added addtional visits after 8:07 AM today from "aker.lavasoft.com" that occurred after the original posting. I gather folks were checking to see if I included a follow-up after being provided notice of the returned forum posting and response.)



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