Showing posts with label Lavasoft. Show all posts
Showing posts with label Lavasoft. Show all posts

Thursday, May 05, 2011

Surprisingly Little Information on Lavasoft Acquisition

It certainly appears as though the acquisition of Lavasoft AB by Lulu Software is being buried under a rug.  Although I first learned about the acquisition over a month ago, it actually occurred in January.

According to the announcement by Mannheimer Swartling, Solaria Fund acquires software business from Lavasoft:
"Solaria Fund acquires software business from Lavasoft (2011-01-18)

Solaria Fund has acquired the anti-spyware and antivirus software business from Lavasoft.

Lavasoft AB, a privately-held company headquartered in Gothenburg, Sweden, is one of the leading actors in the anti-spyware and antivirus segment.

Solaria Fund was advised by Mannheimer Swartling in the acquisition. The firm’s team was led by Johan Ljungberg, primarily assisted by Emma Olnäs Fors and Teresia Mårdh."
Adding to the confusion is the notice buried at the end of the BusinessWeek description of Lavasoft is the additional information:

"As of January 18, 2011, Lavasoft AB operates as a subsidiary of Lulu Software."
Similarly, the BusinessWeek entry for Lulu Software merely indicates "Merger/Acquisition, Lavasoft AB, January 18, 2011".

From what I can ascertain, Lulu Software and Solaria Fund are, if not one and the same, are closely held, with ties to Upclick.com.

  • Eric Gareau, CEO at Lulu Software (located in Montreal, Canada)
  • Michael Dadoun, Principal at Solaria Fund (located in Montreal, Canada) and Co-Founder at Upclick.com (also Montreal, Canada)
  • Calin Udrea, Marketing Director at Lavasoft, formerly Director of Marketing at UpClick
What is most interesting in this change is that there has not been a Lavasoft Press Release.  In fact, it has been rather quiet in Lava-Land with only one press report to date in 2011 and only a half-dozen blog posts to date in 2011. 

Could the silence be related to the less than stellar Web of Trust ratings of Lulu Software's Fixio PC Cleaner Software?

Since it has been well over six years since I used Ad-Aware, perhaps others have also switched to a different anti-malware software program.  Even the Support Forum is woefully quiet, with the current online list showing 0 members logged on to the Forums. 

Baseless speculation aside, the question remains:  Why all the silence about the acquisition?





Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...


Monday, May 26, 2008

Fixing Windows Vista File Associations

One of the most viewed Security Garden pages is
Ad-Watch Setting Can Kill .LNK and .EXE File Extensions. Although published in 2006, it still receives a dozen or more hits daily. That being the case, I can only suspect that users are still using the "Automatic" setting with the election to "Lock executable file associations" in Lavasoft's Ad-Watch.

Default file types such as .lnk, .exe, .com, etc. are system file types and should not be associated with any application. Windows knows how to handle those file types so why Ad-Watch breaks the associations when supposedly protecting them remains a mystery almost four years after the problem was first discovered.

It is apparent that many applications attempt to associate those system file types with their program. As a result, Microsoft MVP, Ramesh Srinivasan of Winhelponline, created registry fixes for Windows Vista to repair the some of the most common types of file associations.

To fix the association for a particular file type, download the corresponding fix from the links table at File association fixes for Windows Vista and follow the provided instructions. (Note: you need to be an administrator to apply the fixes.)




Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Saturday, February 23, 2008

Lavasoft: Can you hear me now?

On the surface, at least, it appears that there are strange goings on in LavaLand. As of this posting, there is no sign of the "Immediate Release" press release appearing anywhere at Lavasoft.com, in the News, the Blog or the Press Room. Yet, it showed up in my mailbox yesterday.

Edit Note: Although dated February 22, 2008, the Press Release was posted on the Lavasoft website today, 25Feb08.

The press release


"From: press@lavasoft.com
To: press@lists.lavasoft.com
Subject: Press Release: Lavasoft Announces Management Shift
Date: Fri, 22 Feb 2008 12:26:50 PM EST
For Immediate Release:

Lavasoft Announces Management Shift

Gothenburg, Sweden (February22, 2008) - Anti-spyware leader Lavasoft today announced a new addition to the management team. Cliff Everingham joined the company as Chief Technology Officer, while outgoing CTO, Joe Wells, shifts concentration as the new Key Scientist for Future Technologies at Lavasoft.

With over 20 years in the IT/Telecom industry, Cliff offers extensive management experience, having worked with companies including Ericsson, 3GIS, Vodafone, and Cisco Systems.

“I am very excited about joining a world-recognized organization like Lavasoft. We have a very ambitious year planned for 2008, and I will be focused on delivering new anti-spyware technology that meets the demands of today’s malware industry,” said Everingham. Lavasoft’s CEO, Jason King adds, “Computer users will definitely stand up and take notice when we roll out our new versions of Ad-Aware, as well as several other software tools this year.”

About Cliff Everingham

Everingham has an Engineering degree from the University of Technology in Sydney,Australia, and his Master degree in Business from Latrobe University in Melbourne,Australia. He was a key member of the 3G Strategies Group with Ericsson Sweden where he authored multiple white papers on product development.

About Lavasoft

Founded in 1999, Lavasoft is"the original anti-spyware company", with over a quarter of a billion downloads worldwide for the flagship Ad-Aware product. A private company headquartered in Gothenburg,Sweden, Lavasoft provides security solutions for individual consumers and enterprise clients alike, including anti-spyware, registry optimization, firewall, digital shredding, and encryption. Lavasoft has 4,000 partners in 120 countries.

For further information, please contact Michael Helander, Vice President of Marketing at Lavasoft, telephone +46 733 18 45 63 or press@lavasoft.com."
Did you ask why the announcement appears strange? Of course I will tell you.

It was as recent as August, 2007, that Lavasoft announced that the respected Joe Wells was joining Lavasoft as Chief Technical Officer (CTO). Six months later, a telecommunications specialist is assuming the position of CTO at a company that specializes in malware removal and other computer security products. How strange does that sound?

About Joe Wells:

The following was included in the September, 2007, Lavasoft News:
"Lavasoft is pleased to announce that a leading innovator in the security industry, Joseph Wells, has joined the company’s management team as chief technology officer. Wells is well-known for his extensive career in anti-Trojan and anti-virus solutions as well as his more recent work within anti-spyware and emerging security threats. Along with his widely recognized work in the security software field, Wells has authored over 60 technical articles and scientific papers. He is renowned as the founder of WildList Organization International, a global cooperative identifying and reporting the latest virus threats."
A bit more background on Joe appeared in the announcement of his appointment Chief Scientist, Security Research, for Sunbelt:

"Previously the chief antivirus architect at Fortinet, Wells is widely known for his work in research and development of security software. He developed his first product, a virus/Trojan detector, in 1988. Since then, he has made numerous technical contributions to the industry while working for Certus International, Symantec's Peter Norton Group, IBM's Thomas J. Watson Research Center and Cybersoft. Joe was also CEO of WarLab, a subsidiary of Trend Micro. A prolific writer, Wells has authored over 60 technical articles and scientific papers in the field of security research and has been the chief editor of two online technical journals. He is best known as the Founder of the WildList Organization International."
About Cliff Everingham

The only information that appears available in a Google search is his LinkedIn Profile, which essentially repeats the information posted in the press release:

Cliff Everingham
Operations Manager - 3GIS AB Sweden
Göteborg Area, Sweden

Operations Manager
3GIS AB

(Privately Held; 51-200 employees; Telecommunications industry)
February 2001 — Present (7 years 1 month)

Perhaps the next CTO will be a cartoonist.



Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Wednesday, February 13, 2008

Lavasoft Addresses Conflict with Windows LiveOneCare (Not!)

It appears that a 31Jan08 update to Windows Live OneCare (WLOC) has resulted in the Ad-Aware 2007 service being seen as a conflict.


Conflicts do occur between security software programs and someone with an all-in-one suite such as Windows Live OneCare needs to consider this when adding another security software, particularly when that software includes a service. (Note for example that Spybot Search & Destroy does not include a service.)

According to responses posted in the help topic at the Lavasoft Support forums, Lavasoft has been working to resolve the problem. Understandable, a new issue arises and it is necessary to determine the source of the conflict, working with the other vendor if needed.

I am rather confused about Lavasoft's method of "working" on the problem. Rather, there seems to be more rudeness and sarcasm involved than helpful information for their customers. Today LS Tobias referred Lavasoft customers to the latest blog post by Lavasoft's VP of Marketing, Michael Helander, copied in part:
Microsoft Bullies

For those of you who are old enough to remember Roseanne Roseannadanna on Saturday Night Live, ”My father always used to say, it’s always something. If it’s not one thing, it’s another”

Microsoft is pushing their weight around. We’ve got Ad-Aware customers contacting us left and right because Microsoft is telling them to uninstall their Ad-Aware software in order to run Windows Live OneCare “security software” (the quotation marks are mine).

Some article title: "Microsoft Bullies"! LS Tobias tells Lavasoft customers that they are working with Microsoft and the VP of Marketing refers to them as bullies. Now that is class (not).

I suppose Marketing VP's get away with being snippy, as in the "(the quotation marks are mine)" in reference to Windows Live OneCare security software.

Also from the Lavasoft blog post:

I guess it always takes two MS people to get your issues resolved?

Smart remarks do not solve issues. But this takes the cake:
Thank you for that wonderful explanation, but isn’t Windows the reason that companies like ours are in business in the first place?
No, Michael, "Windows" is not the reason why Lavasoft is in business. Nicolas Stark is the reason Lavasoft is in business when he took over the original "opt-out" program from Steve Gibson. The malware purveyors keep companies like Lavasoft in business.

It is not uncommon for a security software vendor to point out conflicts between their software and that of another. Trend Micro even includes their own products as well as Ad-Aware as necessary to be uninstalled. See EN-1035951.

The conflict is explained at the WLOC forums as follows:

"As mentioned earlier, Ad-Aware 2007 has changed from previous versions in that it now operates as a service that runs at boot time of the PC. This is discussed on the Lavasoft Support forums at the folllowing link.

http://www.lavasoftsupport.com/index.php?showtopic=9893

Though the free version of Ad-Aware 2007 doesn't include the associated Ad-Watch real-time active mode protection, this service is still loaded at boot time to provide the application with elevated rights to cope with malware, even when the logged in user has limited rights themselves.

Though this choice makes sense for the more effective removal of malware, it creates a new problem. The issue is that when Ad-Aware detects malware the service will attempt to 'take control' and remove the infection, which makes sense by iteself. However, if another anti-malware application also exists on the PC, it may also detect the same malware with its real-time protection at the same moment. Now you have an issue where two programs are competing to remove the same piece of malware at the same moment, i.e. a conflict."





Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Tuesday, January 22, 2008

Ask.com's Privacy Tool Tracks Users

With all the latest hype about the Ask Toolbar in the security community (see Related Posts below), Security Garden readers will not be surprised to learn that a coalition of privacy groups filed a complaint with the FTC (Federal Trade Commission) 19 January 2008 against Ask.com. The complaint alleges that the Ask.com search engine history anonymization tool (AskEraser) could actually be used to track people rather than providing anonymity and protecting their privacy.

So, what in layman's terms is the complaint about? One might simply say cookies, but that would be a gross oversimplification. To begin with, not all cookies are bad (See Tea and Tracking Cookies). The problems are in the procedures and methods used by Ask.com's toolbar mechanism. Here are just a couple of examples copied from the Complaint (click the images to see a larger version):
Not that I have anything to hide, however, a "Persistent Identifier" that allows any government agency to track and monitor . . .
No regulation of the data collected . . .
Interesting. . .


From epic.com:

"Consumer Privacy Coalition Files FTC Complaint Against Ask.com
EPIC and five other groups filed a complaint (pdf) with the Federal Trade Commission alleging that Ask.com is engaging in unfair and deceptive trade practices with the representations concerning AskEraser, a search service that purports to protect privacy. Among the critical points highlighted by the consumer privacy coalition: (1) users must accept an AskEraser cookie and disable a genuine privacy feature in browsers that block cookies; (2) the AskEraser cookie is a unique persistent identifier that makes it easy for Ask.com, its business partners, and the government to track the activities of AskEraser users; and (3) Ask.com will disable the search delete feature -- the central purpose of the Ask Eraser service -- without notice to the user. The complaint follows a December letter (pdf) to Ask.com describing these security and privacy problems. (Jan. 19)"

Now, you tell me. Do you want to use a software that includes the Ask Toolbar, regardless of any changes purportedly made to the software? Not me. I'll stick with the tried and true, safe, honorable and ethical.

Related Posts:

References:



Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Lavasoft Responds to Toolbar Inquiry

Posted by CalamityJane, a respected member of the security community and Microsoft MVP.


LS CalamityJane
post Yesterday, 06:37 PM
Post #2


Advanced Member
Group Icon

Group: Administrators
Posts: 6,976
Joined: 19-April 06
From: Central Florida, USA
Member No.: 65



This topic was held temporarily offline until the Office in Sweden was open today so that it could be confirmed or not as I had no information on this and the blog post you linked does not give any indication of whether this is rumor or not. So, having confirmed, can now bring this topic back online so our home office can respond.

Michael Helander asked me to post this for you, Winchester

From:
Michael Helander
Vice President Marketing

QUOTE
Hello all –

It seems as though I only jump into the forums these days when there is some hot topic that needs a quick reply before it spirals out of control with rumors and mis-information. I’ll have to change that! I rather love a good discussion.

On the topic of toolbars:

Toolbars have become such a sensitive issue in our business, particularly because several companies have chosen to distribute them without any restrictions, or without challenging the existing system to result in social change. But for us here at Lavasoft, toolbar issues are no worse than most of the other issues that we deal with – so we don’t consider it a forbidden topic at all.

The fact that we have talked with Ask regarding toolbars is nothing that we feel the need to hide. One would be hard-pressed to find a company these days that has not been approached by Ask (or Yahoo, Google, or a plethora of other search engines) to distribute their toolbar. So, even those that are saying “shame on you” to anyone that is distributing the toolbar have most likely been approached and talked to Ask as well.

Why are we different? We are actually engaged in extensive and in-depth discussions with Ask directly. Instead of just saying ‘no’ and then pointing a damning finger at everyone else who chooses to distribute a toolbar, we choose the uncommon path of trying to make a real difference in the industry. We’re involved in an analysis of their toolbar, based on Lavasoft’s detection criteria (which set the standard for this entire industry of anti-spyware detection, I might add), that could actually result in a clean toolbar. We are working with Ask the same way that we would work with any other company that approaches us with an application that could be considered questionable. We analyze the application. We have consistent and ongoing talks with them about what changes are necessary in order to have a clean application. They decide whether they can or cannot make those changes. If they can make the required changes, then we have done our job to create social change in our industry. And I assure you it is no easy task to meet the criteria from our research lab! If they cannot make the required changes, then we still feel very confident that we have given them all of the knowledge necessary to provide an application that Lavasoft believes is acceptable for consumer privacy and security.

Many people say that Ask has a bad reputation. So what? Does that mean that we should turn a blind eye to our core corporate ethics of creating change in our industry? Yes, we work with those that everyone else likes to call “the bad guys”. We think that is pretty cool. It creates an opportunity to really make a difference.

And another thing about toolbars…the cynics say that it is just about the money…making a quick buck (yes, search engine companies pay their toolbar partners – that’s business folks). But really, think about it. If Lavasoft were just out to make a quick buck, wouldn’t we just develop software and send it out to you, year after year? Instead, we spend exhaustive hours and energy actually trying to get “the bad guys” to create their applications without compromising computer users (yourself included). When you buy Ad-Aware, or even take the freeware version, you are a part of the process of creating real change in this industry. The option? There are plenty of other companies out there that are extremely good at marketing the newest bells and whistles on their products – and are busy pointing fingers at all of the bad things being done by everyone else. That’s not interesting for Lavasoft employees. We’re here for the real change. We’re in it for the long haul.

So to answer your original question, winchester73, “Is the AskToolbar coming?” It’s not out of the question. If we can find a way to create change in the toolbar arena, we will certainly find a way to get it into the hands and onto the computers of consumers who want a clean toolbar. Of course it would be prominently disclosed. Of course it would be opt-in only. Of course we take things like that into consideration.

So, for all the naysayers out there that that say Lavasoft is only about the money…they’re way off base. They just have no idea of how much effort we put in to make real industry change…on their behalf. So for that, we forgive them.

For those of you who are open enough to understand what it takes to fight malware AND create social change at the same time, we thank you, and hope you are in it with us for the long haul.

Cheers –

Michael



On a highly personal note, it is important to me to include here that I have the utmost respect for CalamityJane. She has helped countless thousands of people remove malware from their computer and continues in that tireless effort day after day. Beyond what she does as a paid consultant for Lavasoft, Janie continues volunteering many hours of her personal time helping at many other sites.

That said, with regard to Lavasoft, it appears that times have changed at Lavasoft and their employees actually get the weekend off now. Yes, it took a while for the damage-control article to be written, but rest assured, thorough research was conducted:

magnify this user Magnify User (Security Garden) 22nd January 2008 08:26:44 AM




VISITOR ANALYSIS
Referring Link No referring link
Host Name aker.lavasoft.com
IP Address 213.115.201.4 [Label IP Address]
Country Sweden
Region -
City -
ISP Bb-cust-lavasoft
Returning Visits 0
Visit Length Multiple visits spread over more than one day
VISITOR SYSTEM SPECS
Browser Firefox 2.0
Operating System WinXP
Resolution 1024x768
Javascript Enabled

Navigation Path

Date Time WebPage
21st January 200802:06:01 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html#links
21st January 200802:10:07 AMsecuritygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200802:11:07 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200802:12:16 AMsecuritygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
securitygarden.blogspot.com/2008/01/secunia-security-advisory-ask-toolbar.html
21st January 200802:29:11 AMNo referring link
securitygarden.blogspot.com/
21st January 200802:29:29 AMsecuritygarden.blogspot.com/
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200802:30:06 AMsecuritygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
21st January 200803:10:08 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200803:18:56 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
21st January 200803:46:47 AMsecuritygarden.blogspot.com/
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200803:47:35 AMsecuritygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
21st January 200803:51:40 AMsecuritygarden.blogspot.com/
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200803:52:28 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
21st January 200803:52:31 AMsecuritygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200805:11:01 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html#links
21st January 200805:13:02 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html#links
21st January 200805:13:42 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200807:20:43 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html#links
21st January 200807:20:55 AMsecuritygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200808:08:28 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html#links
21st January 200808:08:38 AMsecuritygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200810:12:55 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html#links
21st January 200810:12:55 AMsecuritygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
21st January 200810:20:09 AMblog.assarbad.net/
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
22nd January 200803:18:38 AMsecuritygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
securitygarden.blogspot.com/2008/01/secunia-security-advisory-ask-toolbar.html
22nd January 200803:26:50 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
22nd January 200803:27:09 AMsecuritygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200803:34:34 AMblog.assarbad.net/
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200803:45:41 AMblog.assarbad.net/20080118/from-corrine-lavasoft-turning-to-the-dark-side/
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200807:22:24 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
22nd January 200808:22:07 AMblog.assarbad.net/
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200809:04:36 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200809:04:48 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
22nd January 200809:05:38 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200809:06:03 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200809:06:15 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200809:06:36 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200809:06:38 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200809:07:08 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
22nd January 200809:07:48 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
22nd January 200809:08:00 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
22nd January 200809:09:10 AMsecuritygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200809:09:20 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
22nd January 200809:11:34 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html
22nd January 200809:30:08 AMwww.dslreports.com/forum/r19830703-AdAware-AskToolbar-
securitygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
22nd January 200810:36:15 AMNo referring link
securitygarden.blogspot.com/
22nd January 200810:36:36 AMsecuritygarden.blogspot.com/
securitygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
22nd January 200810:37:12 AMNo referring link
securitygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
22nd January 200810:39:30 AMsecuritygarden.blogspot.com/2008/01/lavasoft-responds-to-toolbar-inquiry.html
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200811:20:57 AMblog.assarbad.net/
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200811:21:55 AMblog.assarbad.net/
securitygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
22nd January 200811:22:04 AMsecuritygarden.blogspot.com/2008/01/lavasoft-removes-ask-toolbar-inquiry.html
securitygarden.blogspot.com/2008/01/lavasoft-turning-to-dark-side.html

It is quite amazing that this rather unknown blog has garnered so much attention from Lavasoft.

Related Posts:

(Edit Note: Added addtional visits after 8:07 AM today from "aker.lavasoft.com" that occurred after the original posting. I gather folks were checking to see if I included a follow-up after being provided notice of the returned forum posting and response.)



Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Saturday, January 19, 2008

Secunia Security Advisory: Ask Toolbar

I think this speaks for itself, don't you?

"Ask Toolbar ToolbarSettings ActiveX Control Buffer Overflow"

Secunia Advisory: SA26960
Release Date: 2007-09-25
Last Update: 2007-09-28

Critical:
Highly critical
Impact: System access
Where: From remote
Solution Status: Unpatched

Software:Ask Toolbar 4.x



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Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Lavasoft Removes Ask Toolbar Inquiry

Winchester73, a long-time and respected member of the security community spent many years providing hour upon hour of his personal time devoted to helping users of Ad-Aware. He posted an inquiry at the Lavasoft support forum specifically directed to "urizen", the online name used by Nicolas Stark.

Unfortunately, I did not think it necessary to make a copy of Winchester's question to urizen. In hindsight, I see that would have been a good idea. Although my subscription to the topic still exists,



the post has been removed from
http://www.lavasoftsupport.com/index.php?showtopic=15455.



Unlike the days when Lavasoft had a reputation for hiding/removing questionable topics from their customers' view, hoping that would end the issue, Ad-Aware users have other means of obtaining information today, evidence this blog post.

20Jan08 Edit Note:

Someone provided me with a screen capture of Winchester73's inquiry to urizen. As is obvious from the image below, the post was certainly not inflammatory or negative.



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Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Friday, January 18, 2008

Lavasoft Turning to the Dark Side?

Say what? Let's re-examine what is happening.

We know that Bill Pytlovany is sacrificing an early retirement to keep WinPatrol simple and pure and at the same time maintaining the high ethical standards expected by a security software vendor. We also know that others have not maintained this same high ethical standard. Consider what Bill said:
"The sales pitch to include a toolbar with WinPatrol was compelling. I’m told that the my reputation wouldn’t be affected and I would be providing my customers with a service by including the free toolbar."
Fortunately, Bill does not believe everything he is told. We know that many security forums discontinued providing information on Webroot and ZoneAlarm has been removed from the recommended firewall list or at least a warning provided about the toolbar by members of the security community.

Bill did not need to "ask" about the ethics of including "unasked for" software:
"I really hate companies that install additional software that I didn’t ask for. It’s not only rude, it’s just wrong."
With regard to the IAC contact telling Bill that
"All the companies currently installing the toolbar are very happy."
I am certain that the vendors are enjoying their new-found cash flow, provided at the expense of those using the software.

Finally getting to the point . . .
"He even leaked the news that another well known Anti-Spyware vendor who would be moving to the dark side soon."
I wondered about that and had thoughts of my own. Since it was getting late, I put those thoughts aside. However, today I took another look at Bill's post and there it was. Take a fresh look at Would you like Toolbar with your Software Order?, particularly the Labels.

From "About Lavasoft":
"With over a quarter of a billion Ad-Aware downloads worldwide, there are good things ahead! The spyware industry shows no signs of slowing down, and in fact it has become such an economic factor on the global market that the industry will surely strengthen their efforts as they continue to invade the privacy of individuals through home and office computers. Be assured, Lavasoft will be ready." [Emphasis added.]
"Over a quarter of a billion. . ." Money wins out over ethics.

People who have known me for any length of time also know that I used to provide volunteer support for Lavasoft's Ad-Aware product. I beta tested, interacting with other volunteer staff as well as Lavasoft employees, including Nicolas Stark, the original creator of Ad-Aware. As forum administrator, I also helped Lavasoft's corporate and licensed customers.

Times change, people change and, although I respond to an occasional question regarding Ad-Aware, I have not used the software for almost three years and it is definitely not installed on my current computer.

I am willing to provide one more bit of volunteer help with Ad-Aware.

  1. Click "start" on the taskbar and then click on "Control Panel".
  2. Double-click the "Add or Remove Programs" icon.
  3. A list of programs installed will be "populated". This may take a bit of time.
  4. In this list you will find the program Ad-Aware. Click "Change" (or "Change/Remove"):
  5. A wizard should then open, which will guide you through the uninstallation.

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Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Monday, July 23, 2007

Lavasoft Replaces CEO Ann-Christine Åkerlund

Although I thought that I had removed my name from the Lavasoft mail lists over a year ago, it seems that it didn't take. Perhaps the change announced below that I discovered in the email just received will help bring an end to some of the troubles Lavasoft has encountered the past few years.

For Immediate Release:

Lavasoft Welcomes New Chief Executive Officer

Gothenburg, Sweden (July 23, 2007)

Lavasoft AB today announced Jason King has been named as the company’s new Chief Executive Officer.

Ann-Christine Åkerlund, current Chief Executive Officer of Lavasoft, is retiring from her position at the company. Ms. Åkerlund will remain a silent partner in the privately owned Lavasoft AB.

After six years of building the Ad-Aware brand, which now boasts over 250 million downloads worldwide, and company itself, which has grown to include 4,000 partners in 120 different countries, Ms. Åkerlund will be passing on the torch to a member of the company’s senior management team.

Mr. King, currently Lavasoft’s Director of Worldwide Sales, will assume full management responsibility for the company effective August 6, 2007.

“Jason King brings strong execution skills and an excellent track record at the company. I am confident that Jason will continue to uphold the Lavasoft mission and vision, and will lead the company to the next level,” said Ms. Åkerlund.

With the recent release of its new anti-spyware software version, Ad-Aware 2007, important opportunities lie ahead as Lavasoft develops the high-quality solutions that are needed to combat the changing threat landscape in today’s cyber world. Mr. King will focus on continuing Lavasoft’s leadership in the computer security industry.

“Lavasoft is known for its high standards of security products which protect the privacy and security of our customers. I look forward to building on the success of the company, as our products continue to grow and expand to take on today’s security challenges,” Mr. King said.

News Release



Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

Tuesday, July 10, 2007

Fiascos Continue in LavaLand

During the many years that I provided volunteer support for free and pay customers of Lavasoft's Ad-Aware and Ad-Watch, many people questioned why I devoted so much of my free time in the endeavor. At the time, my response was that I enjoyed helping people. I was proud of what Nicolas Stark was contributing to computer users to aid in the protection of their privacy and for removing malware from their computer. Nic (Screen Name: Urizen) assured our merry band of volunteers that Ad-Aware would always be free for personal use.

It appears that someone, somewhere, took Nic at his word. The most recently released update on July 6, 2007, to Ad-Aware 2007 Personal, version 7.0.1.5, included Ad-Watch! I have the feeling that customers who shell out the annual subscription fee of $39.95 for Pro and $26.95 for Plus (U.S. dollars) are going to be rather upset over this. New subscribers will certainly have incentive for contacting their credit company and challenging the charges. I cannot help but chuckle at the explanation of the "Ad-Watch Preview" that has been available the past four days.

Although I occasionally provide help to folks using Ad-Aware SE, the above is just the latest example on why I no longer provide support for Lavasoft products. A brief time spent at the Lavasoft Support Forums will clearly illustrate the number of problems encountered with the new AAW 2K product, including serious issues encountered with Ad-Watch.

Of course, many of the Plus and Pro subscribers were saved from the issues since the registration process was broken for the first month after release for existing customers. This resulted not only in Lavasoft having to extend the customer subscriptions for one month but also of an obvious loss of a month's income for all existing Plus and Pro customers! (See Upgrades For Holders Of Valid Se Licenses Available)

Aside from the issue earlier this year when the Beta Definitions were uploaded to the download server there was the recent situation where users received notice of new Ad-Aware 2007 software updates. Unfortunately the "upgrades" caused the GUI version to revert from 7.0.1.4 to 7.0.1.3 and the Definition File to revert to 000.4.0000 from 000.6.0000. This was explained as an update server which had been shut down being turned on without being updated with the latest versions of the software and definitions.

Then comes the question about the four-star rating of Ad-Aware at Download.com. Of course we all know that the number of downloads are cumulative so don't be fooled by the almost 249 Million figure posted there. As each new version is added, that number grows when users download a new version or replace a version lost or uninstalled. What does change is the review comments. Apparently, as each new version is uploaded, the review comments are removed, upsetting the folks taking the time to provide their comments:

(Click image for larger view)

The examples I provided just scratch the surface on why I no longer recommend Ad-Aware when helping people remove malware from their computer. However, based on the number and type of job openings currently listed on the Lavasoft "Careers" page


it is beginning to appear that it may indeed be time to turn off the lights.

"The GUN has left the building ... will the last one left standing please turn off the lights, and bring home the flag."




Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...