Monday, November 17, 2008

AVG Damage Control

On Saturday I reported the additional problems AVG was having with their updated definitions (See AVG Causes More Problems.)

Following AVG's incorrect detection of a core Windows component (user32.dll) as a trojan, apparently AVG is making an attempt to make amends to affected AVG customers (both those who use the free version as well as paid subscribers). According to PCMag and The Inquirer, AVG will be providing a free year of service to affected users.

(Hat Tip: Cel) From PCMag:
"Essentially, the offer covers a free year of AVG 8.0 service, or a free upgrade for AVG 7.5 users. The upgrade also includes users of the free AVG antivirus service. Not all customers will receive the license, just "affected users," AVG said. The company said it will contact affected customers beginning Nov. 24, and advise them of how to obtain the free year of service."
No software is perfect and certainly cannot protect the computer from infections caused by the person behind the keyboard. However, considering the flood of logs by AVG users that I have been dealing with the past two weeks
of computers infected with "Trojan Horse Agent 4.E" and the recent problems AVG users have faced, I shall stick with other vendors.


Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...

1 comment:

Anonymous said...

Here is another one for you.


Re: Trojan horse Agent_r.GM detected in calc.exe
Posted by: BIG AL 43 - Moderator (IP Logged)
Date: November 22, 2008 04:01PM

All Users

Email confirmation reply from AVG Technologies Support....

thank you for your email.

Unfortunately, the previous virus database have detected the mentioned
virus on some windows calculator. We can confirm that it was a false
alarm. This false alarm will be removed in upcoming virus update.

We are sorry for the inconvenience.

Best regards,

Martin Hosnedl
AVG Technical Support