Saturday, April 16, 2011

Support Ended for Windows Live OneCare and Safety Scanner

It is hard to believe that it has been two and one-half years since sales of Windows Live OneCare were discontinued and Microsoft announced it was discontinuing Windows Live OneCare.  When the announcement was made, Microsoft indicated that support was continuing for existing subscribers.

The end of support has now arrived.  Updates ended for Windows Live OneCare on April 11, 2011.  Active subscribers were sent several in-product and email communications advising them of the ending subscription and support dates. In addition, depending on your subscription end date, billing support ends on or before June 30, 2011.

Accompanying the demise of Windows Live OneCare is the Windows Live OneCare Safety Scanner.  Much like Windows Live OneCare, which included non-security features such as printer sharing and automated PC tune-up, in addition to scanning for viruses, spyware and potentially unwanted software, the Safety Scanner included "Tune Up" and "Clean Up" scans.

If you still have Windows Live OneCare installed on your computer, prior to replacing it with a new antivirus software, consider using the Windows Live OneCare Backup Restore Tool to recover backed up files.

The replacement for the Windows Live OneCare Safety Scanner is the Microsoft Safety Scanner, a no-frills scanner to help remove viruses, spyware, and other malicious software. 

Additional information you may find helpful:

Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...


PCCare247 said...

Nice article. Thanks for sharing the information.

Dick Anderson said...

Nice website. I'd like to comment on Windows Live OneCare. I don't have it on an older computer running XP However I have old files on CD and Ext HD that have files that were backed up by it. (I had a computer crash which lost the files and Windows Live OneCare) OneCare I can't install it because it wants to first check for updates (which are non-existant) so I can't appear to use the link mentioned above because it wants to see Windows Live OneCare I assume apparently because it can't start when I try it. Is there any hope or is this the wrong place to ask? Thank you.

Corrine said...

Hi, Dick.

You can try using the OneCare install cleanup tool and then try the restore tool again.

If that doesn't work, I located the following suggestion by fellow MVP Stephen Boots:

Quote: "Use a manual method to find and extract the files you wish to restore. The backups made by OneCare are .zip files that can be opened with WinZip and other 3rd party compression tools.

Any files that are too large for a single zip file were split by OneCare and will need to be renamed with extensions of .000, .001, .002, etc. and rejoined using a free utility available from here: after extraction. Yes, this process can be tedious -- first to find the files you want to restore and second to rejoin files, if needed, but it works."