As illustrated in
this topic on the Microsoft Answers forum, the issue of fake tech support telephone calls has been a problem for over two years. The scams appeared to have originated in the U.K., spread to Australia, followed by Canada and the United States.
Although reports in various forum topics have pointed fingers at other vendors, in the instant case, the finger was pointing at "Comantra" who was a Microsoft Gold Certified Partner.
Comantra, like other vendors, was said to have cold-called people, implying that they represent Microsoft. After convincing the call recipients that the errors seen in Event Viewer on Windows are dangerous, the technicians would attempt to convince the people to allow the technicians to have remote access to their computer. Repairs, of course, required a credit card charge.
About Microsoft Gold Certified and Certified Partners
It is important to understand that being a Microsoft Partner, in any shape, whether Certified or Gold Certified, does not mean that the company represents Microsoft. Rather, it merely means that the company has met the requisite requirements, has paid the requisite fee and has earned the appropriate Partner Points for the Partner level. The requirements for both Microsoft Gold Certified and Microsoft Certified Partners are fully described at the eHow.com references below.
In addition to the above, Microsoft Gold Certified Partners must employ a minimum number of Microsoft certified professionals, meet the certification and sales requirements and submit competency-specific customer referrals.
Microsoft Certified Partners additionally complete one of three requirements (i.e. employ or employ by contract at least two Microsoft Certified Professionals, with three customer references approved by Microsoft or product software that Microsoft has tested and approved or hardware that a Microsoft authorized testing vendor has approved.)
How to handle telephone scams
If you receive a call from someone claiming to be representing Microsoft or Microsoft tech support, just
hang up! Microsoft does not make unsolicited calls.
In the event you have been taken in by one of the fake tech support calls, it is strongly recommended that you take the following steps:
- Change the passwords or PINs on your computer and your online accounts.
- Place a fraud alert on your credit reports.
- If you know of any accounts that were accessed or opened fraudulently, close those accounts.
- Routinely review your bank and credit card statements monthly for unexplained charges or inquiries that were not initiated by you.
People in Australia, Canada, U.K. and U.S. appear to have been hardest hit by telephone tech support scams. The links below have additional information and resources.
References
Microsoft References
History
Articles illustrative of the on-going telephone scam problem:
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