Friday, November 13, 2015

Important Information for Microsoft Outlook 2003, 2007 and 2010 Users

Outlook.comThe Microsoft Outlook team is notifying users via email about upcoming changes that will result in the inability to access email from, @hotmail, @live or @msn email accounts in Microsoft Outlook 2003, 2007 and 2010.

Although I may be completely wrong, the notification implies to me that the Preview is ending and the final changes outlined by the Outlook team in May (New ways to get more done in will be rolling out .

Regardless, after the changes have been made and email is no longer appearing in the Outlook client, users of Microsoft Outlook 2003, 2007 or 2010 will need to follow the steps documented in the email from the Outlook team, copied below, in order to to resume receiving email from those accounts.

Update 12DEC2015:  The links below now yield "Internal Server Error".  Fortunately, fellow Microsoft MVP Noel Burgess pointed me to another MVP's website which includes the needed information.  See Diane Poremsky's article, Migration Status.

In the next few weeks we’ll be making some updates that will impact your, @hotmail, @live, or @msn email account. Those changes will prevent your email from getting delivered to the Outlook desktop application you use. When you notice that you stop receiving messages, simply follow these two steps:
For Outlook 2003 customers:
1. Remove your email account from your Outlook 2003 desktop application
2. Re-add your email account to your Outlook 2003 desktop application
For Outlook 2007 customers:
1. Remove your email account from your Outlook 2007 desktop application
2. Re-add your email account to your Outlook 2007 desktop application
For Outlook 2010 customers:
1. Remove your email account from your Outlook 2010 desktop application
2. Re-add your email account to your Outlook 2010 desktop application
When the update happens, you may not be able to refer back to this email in your Outlook desktop application. We recommend bookmarking or saving the two links (remove and re-add) in steps 1 and 2 above that apply to the version of Outlook you’re using. Remember, you can always access this message by logging into your account at at any time.
If you don’t know what version of Outlook you have, you can click here for instructions to find out.
Thanks for your understanding and continued use.
The Outlook team"

Remember - "A day without laughter is a day wasted."
May the wind sing to you and the sun rise in your heart...


Bill (Digerati) said...

What they appear to be doing is removing POP3 support and pushing everyone to IMAP. Why can't they just say that? ???

This way, they could easily leave many to believe they will no longer be able use their, @hotmail, @live and @msn email accounts in Microsoft Outlook 2003, 2007 and 2010!

IMO, that email was very poorly written. They should have simply said, "We are changing how your, @hotmail, @live or @msn email accounts will be delivered in Microsoft Outlook 2003, 2007 and 2010. Here is how you can be ready."

By the way it is worded, they are forcing all those users to "react" when they suddenly stop receiving their important emails. :(

Instead, they should have advised users to be "proactive", and make the changes now and not miss a single email.

They don't even say when this is going to happen. :( Wow.

Brian said...

It does not look at all like they're removing POP access. They're removing Outlook Connector (DeltaSync) access. This means that Outlook 2003-2010 users will have to change their account type. Outlook 2007 and 2010 people can switch to using full Exchange accounts, continuing to have full two-way sync for mail, contacts, and calendars just as the Outlook Connector provides. Outlook 2003 users will need to use IMAP for two-way synching of email. Prior to the loss of the Connector, Outlook 2003 users who keep their contacts and calendar on and access it through Outlook 2003 will need to move the contents of those folders to a local data file because IMAP is a mail-only protocol.

Of course, those using POP or IMAP now, no matter what client, will still operate as before. See for additional information.